Bell Attendant - Viceroy Hotel Group

Viceroy Hotel Group

Location

Yas Viceroy Abu Dhabi

Job Type

Front Office, Concierge

Sector

Hotel

Job Level

Non-Management

Position Title: Bell Attendant
Department: Concierge 

Company Overview:

About The Hotel:

As Yas Island Abu Dhabi's premier hotel, Yas Viceroy Abu Dhabi sets the standard for exceptional service throughout its 499 impeccable rooms and suites, 12 innovative dining venues and lounges, and the sumptuous ESPA at Yas Viceroy Abu Dhabi. The interiors of this Abu Dhabi resort embody a contemporary fusion of elegance and momentum, created with sensuous curves and sleek lines.

 Guests marvel at the incredible LED canopy that not only emits a concert of color and shade but also embraces the exhilarating Yas Marina Formula 1™ Circuit, defining the Abu Dhabi hotel as a landmark across Yas Island and one of the world’s most extraordinary destinations. 

For further information visit www.viceroyhotelsandresorts.com/abudhabi

About Viceroy Hotel Group:

Viceroy Hotel Group is a hotel industry leader in creativity and innovation that draws upon the diverse backgrounds, personalities and styles of our colleagues to ensure a vibrant and unique perspective.  At Viceroy Hotel Group, you will discover a wide array of exciting and productive environments where career skills are challenged and sharpened.

We attract the best candidates throughout our acclaimed portfolio of properties.  It is here that you can maximize your skills and experience as part of a fast-paced, dynamically expanding hotel organization.  Viceroy Hotel Group is an Equal Opportunity Employer.

Viceroy Hotel Group delivers one-of-a-kind lifestyle experiences that bring together provocative design and intuitive service in some of the world's most sought-after destinations.  Its two distinctive collections of properties – Viceroy Hotels and Resorts & Urban Retreats – redefine the very concept of luxury hospitality.

VHG currently operates sixteen hotels and resorts, including twelve Viceroy hotels (in Abu Dhabi, Anguilla, the Maldives, Miami, New York, Santa Monica, Beverly Hills, Palm Springs, Riviera Maya and Zihuantanejo – Mexico, Snowmass – Colorado and St. Lucia), and four Urban Retreats (Avalon in Beverly Hills, Cassa New York, Zetta San Francisco, and Delfina Santa Monica.

For further information visit www.viceroyhotelgroup.com

Job Description:

The Bell Attendant is responsible for creating a delightful arrival and departure experience from the time our guests step in and out of the car. The Bell Attendant is also able to demonstrate the guest room features and technology, through knowledge of all the hotel’s products and services.

General Responsibilities Include:

• Escorts guests to their destination
• Handles the delivery and storage of guest luggage
• Delivers amenities, messages, faxes etc. as requested
• Fulfills guest requests in a timely and professional manner

Skills/Knowledge Required:

• Ability to communicate in English (written and spoken). Knowledge of foreign languages is an advantage
• Ability to multi-task and work under pressure
• Accustomed to handling customer complaints of varying severity
• Basic Knowledge of computers, e.g. Internet Explorer, Word and Opera

Qualification Standards:

Education: High school certificate or equivalent

Experience: Needs to have a minimum of one year experience at the Bell Desk of a five star luxury hotel, preferably in the United Arab Emirates.

Licenses or Certificates:

Grooming: All colleagues must maintain a neat, and well groomed appearance (specific standards will be provided)

 

Viceroy Hotel Group is a leading hotel company that combines desirable location, unique design, destination dining and personalized service that touches the heart and soul of our guests. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success.

 

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