"• Provides information for guests within his/her field of competence or directs them to the right person
• Remains polite and courteous at all times whatever customers may request
• Passes on any complaints to the supervisor and/or handles those concerning the restaurant immediately and sensibly, and keeps the supervisor informed"
"• Be punctual, efficient, and above all courteous. Assure at all the time a pleasing and helpful attitude toward each guest. Never speak in loud voice to guest.
• Understands and abides by all safety rules, emergency procedures and prevention regulation
• seek assitance where necessary from Management or Supervisor "
"• Participates in regular meetings and briefings, as may be scheduled.
• Assist the guest with all queries.
• Report on duty as per roster, maintain a presentable appearance all the time.i.e/ unifor, socks, shoes, fingernails, hair, body odor,& name badge.
"• Helps set up the meeting rooms and areas as required by the hotel, and helps clean and tidy areas and equipment used during his/her workshift
• Sets up catering at break times for seminars, in meeting rooms, for banquets, at breakfast, in the bar and prepares trays for room service as required by the hotel
• Keeps working areas clean
• Maintains the stocks of products available for guests
• Tidies the storage area every day
• Keeps equipment in the point of sale in good condition, signalling any need for technical intervention
• Informs appropriate departments of any changes in organisation
• Takes part in the briefing and debriefing meetings before and after the workshift
• Knows the basic features of the seminar and meetings offer "
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