Data Entry Agent - Bonnington Jumeirah Lakes Towers

Bonnington Jumeirah Lakes Towers

Overview Company:

Welcome to the Bonnington Jumeirah Lakes Towers Hotel & Residence

The only Irish family owned & operated luxury hotel! Whether you are a guest enjoying our five star hotel services, a resident in one of our luxurious serviced residences, or a business client using corporate meeting facilities, the Bonnington offers you the last word in luxury hospitality, backed by a century of experience and tradition.  The Bonnington boasts 208 deluxe room and suites and features 272 luxurious serviced residences with modern and stylish restaurant and bar. Situated along Sheikh Zayed Road, just opposite Dubai Marina, and in walking distance to Jumeirah Lakes Towers metro station, the Bonnington provides a chic 5 star residential.

It’s all about you!

At the Bonnington we have always had a passion for service, creativity and a strong team spirit – we are a culturally diverse family communicating openly, honestly and treating each other with respect.

Many of our hospitality professionals join us from all over the world and stay with us for years, develop their skills and careers, just as we improve our hotel offerings for our guests.

We aim to develop our colleagues by getting to know our colleagues and their abilities, matching their strength with the needs of the business. We value diversity and equal opportunities as colleagues are valuable asset to the company, appreciate them with recognition and appreciation to boost colleagues retention and morale.

Do you have what it takes

In order to be considered for this role, you will have educated with appropriate professional qualifications and up to date professional knowledge. You will possess 1+ year in a similar position in 4 or 5 stars hotel.

You will have a high degree of ‘emotional intelligence’, remaining rational and calm under pressure as well as open-minded and excited by cultural and professional diversity.

An excellent communication skill in written and spoken English is a must.

Main key responsibilities:

1. To enter the passport data of all newly checked in guests into the HEIS (Hotel Establishment Information System)  system without delay and within the specified time limits
2. To ensure that all passport data is captured correctly by the Front Desk Agents and that all passports are scanned correctly
3. To remove the passport data of all checked out guests from the HEIS system without delay and within the specified time limits
4. To ensure all passport copies/other guest documents are stored correctly after having been used for updating information in the HEIS system
5. Registers all events / functions taking place in the hotel
6. To regularly balance the HEIS system records against the Opera guest records to make sure that the figures in both systems are the same and alert the Front Desk Supervisor in case of discrepancies between HEIS and Opera
7. To inform the (Assistant) Front Office Manager immediately in case of HEIS inspection visits by the police and to always maintain good relations with the HEIS Police Representatives & Duty Managers

Salary & Benefits:

This position offers a highly competitive salary and package which includes Basic salary, accommodation, transport, duty meals, air ticket and medical insurance.

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