Guest Service Assistant - Bonnington Jumeirah Lakes Towers

Bonnington Jumeirah Lakes Towers

Overview Company:

Welcome to the Bonnington Jumeirah Lakes Towers Hotel & Residence.

The only Irish family owned & operated luxury hotel! Whether you are a guest enjoying our five star hotel services, a resident in one of our luxurious serviced residences, or a business client using corporate meeting facilities, the Bonnington offers you the last word in luxury hospitality, backed by a century of experience and tradition.  The Bonnington boasts 208 deluxe room and suites and features 272 luxurious serviced residences with modern and stylish restaurant and bar. Situated along Sheikh Zayed Road, just opposite Dubai Marina, and in walking distance to Jumeirah Lakes Towers metro station, the Bonnington provides a chic 5 star residential.

It’s all about you!

At the Bonnington we have always had a passion for service, creativity and a strong team spirit – we are a culturally diverse family communicating openly, honestly and treating each other with respect.

Many of our hospitality professionals join us from all over the world and stay with us for years, develop their skills and careers, just as we improve our hotel offerings for our guests.

We aim to develop our colleagues by getting to know our colleagues and their abilities, matching their strength with the needs of the business. We value diversity and equal opportunities as colleagues are valuable asset to the company, appreciate them with recognition and appreciation to boost colleagues retention and morale.

Do you have what it takes

In order to be considered for this role, you will have educated with appropriate professional qualifications and up to date professional knowledge. You will possess 1+ year in a similar position in 4 or 5 stars hotel.

You will have a high degree of ‘emotional intelligence’, remaining rational and calm under pressure as well as open-minded and excited by cultural and professional diversity.

An excellent communication skill in written and spoken English is a must. Additional language will be advantage.

Applicant must be/have

• To respond orally to positive or negative feedback received directly from guests or via comment cards/feedback systems and share strategies/ideas to address potential service shortfalls.
• To attend pre-shift and post shift briefings and be aware of all information communicated, all problems reported and all current VIP guests, hotel promotions and room rates.
• To be aware of local market competition, to monitor trends within the industry and make suggestions how these could be implemented in our hotel.
• To review all reservations, transportation requests and room allocations daily and to correct any mistakes before they affect a guest's stay and also to ensure that all special requests are communicated to other departments as applicable & necessary .
• To handle guest complaints, comments, problems/requests and other incidents in a professional & efficient manner, to document all complaints and incidents properly and to ensure that the Guest Services Manager is fully informed about all complaints/issues.
• To make sure that all Guest Services working materials/equipment, areas, signage and vehicles are always in good condition and cleaned/maintained regularly and that all faulty equipment, repair matters and health & safety concerns are immediately reported to the appropriate departments for rectification.
• To be fully aware of the hotel's credit policy and to adhere to all aspects of the credit policy at all times.
• To be fully aware of visa procedures for sponsored guests.
• To be always fully aware of all activities taking place in the hotel, the city and the region, so that guests consistently receive up-to-date and correct information.
• To actively seek to increase room occupancy, average room rate and uptake of all other hotel services at all times.
• To be fully familiar with the hotel and conversant with all hotel services and opening & closing times of all outlets.
• To ensure that all guests and visitors are fully informed of all hotel services/facilities and that they are also explained all conditions related to their stay in the hotel.
• To actively listen to guests and visitors at all times and to strive to answer all questions and solve all issues/problems in a guest focused manner.

Salary & Benefits:

This position offers a highly competitive salary and package which includes Basic salary, accommodation, transport, duty meals, air ticket and medical insurance.

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