Customer Service Officer - Dubai - Salary 6000 – 7000 Dhs. + Benefits

MAJID AL FUTTAIM PROPERTIES LLC

Industry:

Facilities Management, Hotels Clubs and Spas, Retail/ Shopping Malls

Department:

Customer Service, Front Office/Rooms Division, Retail/Store Management

Level:

Staff- Line level, Supervisory level

Location:

United Arab Emirates (UAE)

Salary Description:

attractive salary and benefits

Recruiter:

MAJID AL FUTTAIM PROPERTIES LLC

Majid Al Futtaim Properties is offering an exciting opportunity for customer centric, friendly and outgoing individuals to join our fast growing Customer Service team in Dubai as Customer Service Officers. The ideal candidate must have previous experience of manning busy front desk/ reception in a 5 / 4 star hotel, should be able to multi-task effectively and must be able to work in a fast-paced environment.

Job Summary:
 Ensure the smooth functioning of the Customer Service Booth and Information Desk and assist in the overall Customer Service Program for the centre 
 Follow all cash handling in strict adherence to the company accounting procedures 
 Perform the necessary procedures for gift wrapping, stroller rental, wheelchair loans, gift voucher sales, loyalty program, etc 
 When required perform “meet and greet” duties for tour related groups, schools, etc. 
 Work with marketing to ensure smooth running of promotions and report any related issues immediately. 
 Responsible for aiding the Lost and Found function---for items and lost children; ensuring clear and adequate procedures are in place and well communicated to staff, retailers and customers. Assist in maintaining a current and accurate Contact List for all Tenants in the centre. 
 Monitor media enquires to the booth; referring them to the appropriate MAF staff. 
 Assist in the coordination of any related “clubs” such as “Mall Walkers Club” and “Kids Club”. Work with Customer Service Manager/ Supervisor and Promotions Coordinator to help maintain the Retailer / Merchants Manual. 
 Seek cross promotional opportunities in keeping with the centres overall objectives. 
 Assist Customer Service Manager / Supervisor in the gathering and collection of in-store merchandise and activities such as sales to ensure all staff are aware of in-store activities.
 Ensure positive and ongoing communication between Customer Service, retailers, maintenance and security

Skills and Knowledge Required
• Must have excellent communication, phone, and hospitality skills.
• Chinese, Russian languages skills added advantage 
• A flexible schedule is necessary for this position, including ability to work days, weekends and holidays.
• Good sales and accounting/cash handling/POS type skills
• Patience and good ability to handle high pressure situations

Salary and Benefits
Approximate Salary 6000 – 7000 Dhs. + Benefits

About the Company
Majid Al Futtaim Properties is one of MENA’s leading diversified property companies with operations across shopping malls, hotels and mixed-use communities.

The Shopping Malls Business Unit, an industry leader, owns, manages and develops mall destinations that provide memorable shopping, entertainment and social experiences for its customers. Majid Al Futtaim Properties has pioneered the regional face of retail, leisure and entertainment, since the launch of its first mall, Deira City Centre in 1995. The company’s mall portfolio includes 17 shopping centres across UAE, Bahrain, Oman, Egypt and Lebanon with a combined gross leasable area (GLA) of over 1 million sqm, more than 2,800 tenants and an increasing footfall of over 160 million visitors in 2013.

The Hotel Business Unit develops and manages hotels and branded serviced apartments that are synergistic with the company’s malls. Majid Al Futtaim owns nine hotels in the UAE and two in Bahrain. Their strategic proximity to the malls contributes to welcoming over 1.2 million guests annually.

The Communities Business Unit develops quality mixed-use projects anchored by residential housing. Majid Al Futtaim currently has three communities under development. The Wave, a joint venture with the government of Oman to develop Muscat’s largest ocean-front integrated community; Al Zahia, a joint venture with the Government of Sharjah, to build the Emirate’s first gated residential community with a regional mall in a prime growth corridor; The 250,000 sqm Waterfront City development in Beirut, Lebanon, a joint venture with Société Joseph Khoury & Fils Holding SAL to build Beirut’s premier mixed used community with one of the largest marinas in the Mediterranean.

Majid Al Futtaim Properties is recognised as a sustainability leader in the MENA region. According to the 2013 Global Real Estate Sustainability Benchmark (GRESB) survey, the company ranks No. 1 in MENA, second in the Asia-Pacific region and in the top 133 property businesses worldwide. In 2013, Majid Al Futtaim launched its new five-year sustainability strategy with the vision to enhance people’s lives through sustainable real estate. This commitment is reflected in Majid Al Futtaim Properties’ pioneering standards, prosperous communities and high performance assets.

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Guest Services Assistant (Telephone Operator) - Yas Viceroy Abu Dhabi

Yas Viceroy Abu Dhabi

Position Title: Guest Services Assistant
Department: Service Plus 

Company Overview:

About The Hotel:

As Yas Island Abu Dhabi's premier hotel, Yas Viceroy Abu Dhabi sets the standard for exceptional service throughout its 499 impeccable rooms and suites, 12 innovative dining venues and lounges, and the sumptuous ESPA at Yas Viceroy Abu Dhabi. The interiors of this Abu Dhabi resort embody a contemporary fusion of elegance and momentum, created with sensuous curves and sleek lines.

 Guests marvel at the incredible LED canopy that not only emits a concert of color and shade but also embraces the exhilarating Yas Marina Formula 1™ Circuit, defining the Abu Dhabi hotel as a landmark across Yas Island and one of the world’s most extraordinary destinations. 

For further information visit www.viceroyhotelsandresorts.com/abudhabi

About Viceroy Hotel Group:

Viceroy Hotel Group is a hotel industry leader in creativity and innovation that draws upon the diverse backgrounds, personalities and styles of our colleagues to ensure a vibrant and unique perspective.  At Viceroy Hotel Group, you will discover a wide array of exciting and productive environments where career skills are challenged and sharpened.

We attract the best candidates throughout our acclaimed portfolio of properties.  It is here that you can maximize your skills and experience as part of a fast-paced, dynamically expanding hotel organization.  Viceroy Hotel Group is an Equal Opportunity Employer.

Viceroy Hotel Group delivers one-of-a-kind lifestyle experiences that bring together provocative design and intuitive service in some of the world's most sought-after destinations.  Its two distinctive collections of properties – Viceroy Hotels and Resorts & Urban Retreats – redefine the very concept of luxury hospitality.

VHG currently operates sixteen hotels and resorts, including twelve Viceroy hotels (in Abu Dhabi, Anguilla, the Maldives, Miami, New York, Santa Monica, Beverly Hills, Palm Springs, Riviera Maya and Zihuantanejo – Mexico, Snowmass – Colorado and St. Lucia), and four Urban Retreats (Avalon in Beverly Hills, Cassa New York, Zetta San Francisco, and Delfina Santa Monica.

 For further information visit www.viceroyhotelgroup.com

Job Description:

The Guest Services Assistant is based in the ‘Service Plus’ team and is responsible for answering all incoming calls (both internal and external) as the first priority in a speedy and courteous way with a warm and friendly tone of voice. 

General Responsibilities Include:

• Handles the operation of the Service Plus department smoothly, politely and efficiently
• Ensures all guest queries, requests and complaints are handled effectively
• Establishes and develops personal guest contact while maintaining privacy
• Ensures all wake-up calls are set correctly and accurately
• Carries out detailed checks on all guest requests, wake-up calls, telephone line blockings, and pending requests and addresses them accordingly
• Ensures that costs are kept as low as possible without affecting daily operations

Skills/Knowledge Required:

• Excellent communication skills in English; knowledge of Arabic is an advantage
• Excellent overall communication skills with an energetic and enthusiastic personality
• Highly customer service oriented
• Ability to multi-task and work under pressure
• Accustomed to handling customer complaints of varying severity
• Previous experience on Opera (V 5) is an advantage

Qualification Standards:

Education: Completed secondary school education or equivalent Hotel related education

Experience: Needs to have a minimum of one year experience in the telephone department of a five star luxury hotel, ideally in the United Arab Emirates or the Middle East

Licenses or Certificates:

Grooming: All colleagues must maintain a neat, and well groomed appearance (specific standards will be provided)

 

Viceroy Hotel Group is a leading hotel company that combines desirable location, unique design, destination dining and personalized service that touches the heart and soul of our guests. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success.

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Guest Service Assistant - Bonnington Jumeirah Lakes Towers

Bonnington Jumeirah Lakes Towers

Overview Company:

Welcome to the Bonnington Jumeirah Lakes Towers Hotel & Residence.

The only Irish family owned & operated luxury hotel! Whether you are a guest enjoying our five star hotel services, a resident in one of our luxurious serviced residences, or a business client using corporate meeting facilities, the Bonnington offers you the last word in luxury hospitality, backed by a century of experience and tradition.  The Bonnington boasts 208 deluxe room and suites and features 272 luxurious serviced residences with modern and stylish restaurant and bar. Situated along Sheikh Zayed Road, just opposite Dubai Marina, and in walking distance to Jumeirah Lakes Towers metro station, the Bonnington provides a chic 5 star residential.

It’s all about you!

At the Bonnington we have always had a passion for service, creativity and a strong team spirit – we are a culturally diverse family communicating openly, honestly and treating each other with respect.

Many of our hospitality professionals join us from all over the world and stay with us for years, develop their skills and careers, just as we improve our hotel offerings for our guests.

We aim to develop our colleagues by getting to know our colleagues and their abilities, matching their strength with the needs of the business. We value diversity and equal opportunities as colleagues are valuable asset to the company, appreciate them with recognition and appreciation to boost colleagues retention and morale.

Do you have what it takes

In order to be considered for this role, you will have educated with appropriate professional qualifications and up to date professional knowledge. You will possess 1+ year in a similar position in 4 or 5 stars hotel.

You will have a high degree of ‘emotional intelligence’, remaining rational and calm under pressure as well as open-minded and excited by cultural and professional diversity.

An excellent communication skill in written and spoken English is a must. Additional language will be advantage.

Applicant must be/have

• To respond orally to positive or negative feedback received directly from guests or via comment cards/feedback systems and share strategies/ideas to address potential service shortfalls.
• To attend pre-shift and post shift briefings and be aware of all information communicated, all problems reported and all current VIP guests, hotel promotions and room rates.
• To be aware of local market competition, to monitor trends within the industry and make suggestions how these could be implemented in our hotel.
• To review all reservations, transportation requests and room allocations daily and to correct any mistakes before they affect a guest's stay and also to ensure that all special requests are communicated to other departments as applicable & necessary .
• To handle guest complaints, comments, problems/requests and other incidents in a professional & efficient manner, to document all complaints and incidents properly and to ensure that the Guest Services Manager is fully informed about all complaints/issues.
• To make sure that all Guest Services working materials/equipment, areas, signage and vehicles are always in good condition and cleaned/maintained regularly and that all faulty equipment, repair matters and health & safety concerns are immediately reported to the appropriate departments for rectification.
• To be fully aware of the hotel's credit policy and to adhere to all aspects of the credit policy at all times.
• To be fully aware of visa procedures for sponsored guests.
• To be always fully aware of all activities taking place in the hotel, the city and the region, so that guests consistently receive up-to-date and correct information.
• To actively seek to increase room occupancy, average room rate and uptake of all other hotel services at all times.
• To be fully familiar with the hotel and conversant with all hotel services and opening & closing times of all outlets.
• To ensure that all guests and visitors are fully informed of all hotel services/facilities and that they are also explained all conditions related to their stay in the hotel.
• To actively listen to guests and visitors at all times and to strive to answer all questions and solve all issues/problems in a guest focused manner.

Salary & Benefits:

This position offers a highly competitive salary and package which includes Basic salary, accommodation, transport, duty meals, air ticket and medical insurance.

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Data Entry Agent - Bonnington Jumeirah Lakes Towers

Bonnington Jumeirah Lakes Towers

Overview Company:

Welcome to the Bonnington Jumeirah Lakes Towers Hotel & Residence

The only Irish family owned & operated luxury hotel! Whether you are a guest enjoying our five star hotel services, a resident in one of our luxurious serviced residences, or a business client using corporate meeting facilities, the Bonnington offers you the last word in luxury hospitality, backed by a century of experience and tradition.  The Bonnington boasts 208 deluxe room and suites and features 272 luxurious serviced residences with modern and stylish restaurant and bar. Situated along Sheikh Zayed Road, just opposite Dubai Marina, and in walking distance to Jumeirah Lakes Towers metro station, the Bonnington provides a chic 5 star residential.

It’s all about you!

At the Bonnington we have always had a passion for service, creativity and a strong team spirit – we are a culturally diverse family communicating openly, honestly and treating each other with respect.

Many of our hospitality professionals join us from all over the world and stay with us for years, develop their skills and careers, just as we improve our hotel offerings for our guests.

We aim to develop our colleagues by getting to know our colleagues and their abilities, matching their strength with the needs of the business. We value diversity and equal opportunities as colleagues are valuable asset to the company, appreciate them with recognition and appreciation to boost colleagues retention and morale.

Do you have what it takes

In order to be considered for this role, you will have educated with appropriate professional qualifications and up to date professional knowledge. You will possess 1+ year in a similar position in 4 or 5 stars hotel.

You will have a high degree of ‘emotional intelligence’, remaining rational and calm under pressure as well as open-minded and excited by cultural and professional diversity.

An excellent communication skill in written and spoken English is a must.

Main key responsibilities:

1. To enter the passport data of all newly checked in guests into the HEIS (Hotel Establishment Information System)  system without delay and within the specified time limits
2. To ensure that all passport data is captured correctly by the Front Desk Agents and that all passports are scanned correctly
3. To remove the passport data of all checked out guests from the HEIS system without delay and within the specified time limits
4. To ensure all passport copies/other guest documents are stored correctly after having been used for updating information in the HEIS system
5. Registers all events / functions taking place in the hotel
6. To regularly balance the HEIS system records against the Opera guest records to make sure that the figures in both systems are the same and alert the Front Desk Supervisor in case of discrepancies between HEIS and Opera
7. To inform the (Assistant) Front Office Manager immediately in case of HEIS inspection visits by the police and to always maintain good relations with the HEIS Police Representatives & Duty Managers

Salary & Benefits:

This position offers a highly competitive salary and package which includes Basic salary, accommodation, transport, duty meals, air ticket and medical insurance.

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Guest Service Agent/Receptionist - Hilton Dubai Creek

Hilton Dubai Creek

A Receptionist with Hilton Hotels and Resorts provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will it be like to work for this Hilton Worldwide Brand?

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.

If you understand the importance of upholding a brand's reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because it's with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.

What will I be doing?

As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all heath and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

What are we looking for?

Receptionists serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Previous experience in a customer-focused industry
• Positive attitude and good communication skills both written and verbal
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in cash handling
• Diploma / Certificate in Hotel Management or equivalent

What benefits will I receive?

Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

Learn more now about Hilton Hotels & Resorts --- the global leader of hospitality.

More than 500 locations and nearly 200,000 rooms across six continents
Innovations include: pioneering the airport hotel concept, becoming the first coast-to-coast hotel chain in the US, and the first to install televisions in Guest ooms
Flagship brand of Hilton Worldwide with properties in more than 77 countries
More than 70 world-class resorts and more nearly 200 full-service spas
Harris Poll EquiTrend®, Brand of the Year - Full Service Hotel for 2010 and 2011
Number one global brand awareness in the hospitality industry

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Front Desk Agent - The Ritz-Carlton

The Ritz-Carlton

 

 

Location

Middle East > United Arab Emirates

Job Type

Front Office, Front Office Agent

Sector

Hotel

 

Job Level

Non-Management


Front Desk Agent - 140012N5

Job :   Guest Services/Front Desk Primary Location :   ARE-United Arab Emirates-Dubai-The Ritz-Carlton, Dubai International Financial Centre Organization :   Ritz-Carlton Position Type :   Non-Management/Hourly Schedule :   Full-time

  At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

    Job Summary         Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.        Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.     The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws 






   

 
 
 







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