Bell Attendant - Viceroy Hotel Group

Viceroy Hotel Group

Location

Yas Viceroy Abu Dhabi

Job Type

Front Office, Concierge

Sector

Hotel

Job Level

Non-Management

Position Title: Bell Attendant
Department: Concierge 

Company Overview:

About The Hotel:

As Yas Island Abu Dhabi's premier hotel, Yas Viceroy Abu Dhabi sets the standard for exceptional service throughout its 499 impeccable rooms and suites, 12 innovative dining venues and lounges, and the sumptuous ESPA at Yas Viceroy Abu Dhabi. The interiors of this Abu Dhabi resort embody a contemporary fusion of elegance and momentum, created with sensuous curves and sleek lines.

 Guests marvel at the incredible LED canopy that not only emits a concert of color and shade but also embraces the exhilarating Yas Marina Formula 1™ Circuit, defining the Abu Dhabi hotel as a landmark across Yas Island and one of the world’s most extraordinary destinations. 

For further information visit www.viceroyhotelsandresorts.com/abudhabi

About Viceroy Hotel Group:

Viceroy Hotel Group is a hotel industry leader in creativity and innovation that draws upon the diverse backgrounds, personalities and styles of our colleagues to ensure a vibrant and unique perspective.  At Viceroy Hotel Group, you will discover a wide array of exciting and productive environments where career skills are challenged and sharpened.

We attract the best candidates throughout our acclaimed portfolio of properties.  It is here that you can maximize your skills and experience as part of a fast-paced, dynamically expanding hotel organization.  Viceroy Hotel Group is an Equal Opportunity Employer.

Viceroy Hotel Group delivers one-of-a-kind lifestyle experiences that bring together provocative design and intuitive service in some of the world's most sought-after destinations.  Its two distinctive collections of properties – Viceroy Hotels and Resorts & Urban Retreats – redefine the very concept of luxury hospitality.

VHG currently operates sixteen hotels and resorts, including twelve Viceroy hotels (in Abu Dhabi, Anguilla, the Maldives, Miami, New York, Santa Monica, Beverly Hills, Palm Springs, Riviera Maya and Zihuantanejo – Mexico, Snowmass – Colorado and St. Lucia), and four Urban Retreats (Avalon in Beverly Hills, Cassa New York, Zetta San Francisco, and Delfina Santa Monica.

For further information visit www.viceroyhotelgroup.com

Job Description:

The Bell Attendant is responsible for creating a delightful arrival and departure experience from the time our guests step in and out of the car. The Bell Attendant is also able to demonstrate the guest room features and technology, through knowledge of all the hotel’s products and services.

General Responsibilities Include:

• Escorts guests to their destination
• Handles the delivery and storage of guest luggage
• Delivers amenities, messages, faxes etc. as requested
• Fulfills guest requests in a timely and professional manner

Skills/Knowledge Required:

• Ability to communicate in English (written and spoken). Knowledge of foreign languages is an advantage
• Ability to multi-task and work under pressure
• Accustomed to handling customer complaints of varying severity
• Basic Knowledge of computers, e.g. Internet Explorer, Word and Opera

Qualification Standards:

Education: High school certificate or equivalent

Experience: Needs to have a minimum of one year experience at the Bell Desk of a five star luxury hotel, preferably in the United Arab Emirates.

Licenses or Certificates:

Grooming: All colleagues must maintain a neat, and well groomed appearance (specific standards will be provided)

 

Viceroy Hotel Group is a leading hotel company that combines desirable location, unique design, destination dining and personalized service that touches the heart and soul of our guests. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success.

 

Click Here to APPLY

 

 

Front Office - Telephone Operator - Rotana

Rotana

Location

Abu Dhabi, UAE

Job Type

Front Office, Receptionist

Sector

Hotel

Job Level

Non-Management

Front Office - Telephone Operator
Yas Island Rotana

We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward. 

As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience, whereby your role will include key responsibilities such as: 

•Receive each guest call in a professional and friendly manner 
•Maintain effective communication with all related department to ensure smooth service delivery 
•Handle every query in a polite and courteous manner and exceed guest expectations 
•Ensure guests are greeted by name upon calling as per the Rotana Standard 
•Maintain an up to date knowledge of the hotel and local services 
•Maintain an awareness of guest profile through the Opera guest profile system 
•Complete management’s long distance call vouchers and record them on the traffic sheet 
•Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard 
•Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls 
•Take messages for guests and management as per the required standard.

Skills

Education, Qualifications & Experiences 

You should ideally have a diploma / degree in the hospitality field with similar previous work experiences. Excellent written and verbal English communication skills along with strong voice modulation abilities are essentials. Computer literate and previous experiences with Opera are an advantage. 

Knowledge & Competencies 

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies: 

Understanding the Job 
Taking Responsibility 
Recognizing Differences 
Customer Focus 
Customer Focus 
Adaptability 
Teamwork

Click Here to APPLY

Housekeeping Supervisor - Fairmont Hotels

Fairmont Hotels

Job Description:

Memorable experiences for our Guests and Colleagues is the essence of being a Leader with Fairmont Hotels & Resorts. As a Housekeeping Supervisor your attention to detail will show the Housekeeping team that you are committed to providing luxury Guest experiences. The energy and enthusiasm you display will create a “fun” place to work.

 

Hotel Overview: Ideally situated on the Arabian Gulf in Ajman, UAE, the newly built Fairmont Ajman will open in March 2015. The hotel will be in close proximity to both the Sharjah and Dubai airports. The hotel features 252 guestrooms and suites, including two luxurious penthouse offerings, a multitude of dining options and fitness facilities. The beachfront location will offer guests a wide range of leisure activities including water sports and diving as well as access to shopping and cultural excursions. Event planners can take advantage of 2,000 square meters of indoor function space as well as outdoor facilities. 

 

Summary of Responsibilities: 
Reporting to the Executive Housekeeper, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Lead and supervise the day-to-day operation of the department to ensure service standards are followed
• Handle Guest concerns and react quickly, logging and notifying the proper areas
• Actively participate in daily briefing, daily warm up and department meetings
• Ensure Room Attendants are informed daily about priorities in their section
• Follow departmental policies and procedures
• Report necessary maintenance items
• Follow all safety and sanitation policies
• Other duties as assigned 

 

Qualifications:

• Proficient in English (verbal & written) essential
• High school diploma or equivalent preferred
• Minimum 1 year experience in a supervisory capacity in a hotel Housekeeping environment
• Proven training skills
• Experience with Hotel Property Management System, Micros-Fidelio desirable
• Proactive with a meticulous eye for detail
• Strong organizational, supervisory and communication skills
• Able to convey information and ideas clearly
• Ability to evaluate and select among alternative courses of action quickly and accurately
• Work well in stressful, high-pressure situations
• Effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and Guest
• Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision

 

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking throughout shift
• Occasional lifting and carrying up to 30 lbs
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

 

Visa Requirements:  Please insert verbiage around hotel's ability to support visas/ work permits 

Job Level

: Management / Supervisory

Schedule

: Full-time

Shift

: Rotating / Shift Work

Closing Date

: 15.Jan.2015, 11:59:00 PM

Click Here To Apply


 

Guest Services Manager - The Fairmont Ajman

FAIRMONT HOTELS & RESORTS 

Job Details:

Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues and Leaders are turning moments into memories for our guests at Fairmont Hotels & Resorts. Showcase your leadership and interpersonal strengths as Guest Services Manager, where you will foster an engaged team, maximize operations and ensure exceptional guest service.

 

Hotel Overview:  Ideally situated on the Arabian Gulf in Ajman, UAE, the newly built Fairmont Ajman will open in March 2015. The hotel will be in close proximity to both the Sharjah and Dubai airports. The hotel features 252 guestrooms and suites, including two luxurious penthouse offerings, a multitude of dining options and fitness facilities. The beachfront location will offer guests a wide range of leisure activities including water sports and diving as well as access to shopping and cultural excursions. Event planners can take advantage of 2,000 square meters of indoor function space as well as outdoor facilities. 

 

Summary of Responsibilities: 
Reporting to the Director of Rooms, responsibilities and essential job functions include but are not limited to the following: 

• Consistently offer professional, friendly and engaging service
• Lead and manage all aspects of the Guest Services department and ensure all service standards are followed
• Handle guest concerns and react quickly, logging and notifying proper areas
• Conduct regularly scheduled departmental meeting
• Manage the departmental budget
• Balance operational, administrative and Colleague needs
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow department policies, procedures and service standards
• Follow all safety policies 
• Other duties as assigned 

 

Qualifications:

• Previous leadership experience in a similar role required
• Previous PMS experience required
• Computer literate in Microsoft Window applications required
• University/College degree in a related discipline an asset
• Must possess a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

 

Visa Requirements: Please note that you must be eligible to live and work in Ajman. We will assist successful applicants with the visa process and provide flights and accommodation.  

Job Level

: Management / Supervisory

Schedule

: Full-time

Shift

: Rotating / Shift Work

Closing Date

: 15.Jan.2015, 11:59:00 PM

Click Here To Apply


  

Reservations Agent - City Seasons group

City Seasons Group

Industry:               Hotels Clubs and Spas

 

Department:        Front Office/Rooms Division, Revenue Management

 

Level:                Entry level Freshers, Staff- Line level

 

Location:          United Arab Emirates (UAE)

Salary Description: Competitive Salary

DUTIES AND RESPONSIBILITIES:

Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
Processes reservations from the sales office, other hotel departments, and travel agents.
Knows the type of rooms available as well as their location and layout.
Knows the selling status, rates, and benefits of all packages plans.
Knows the credit policy of the hotel and how to code each reservation.
Creates and maintains reservation records by date of arrival and alphabetical listing.
Determines room rates based on the selling tactics of the hotel.
Prepares letters of confirmation.
Communicates reservation information to the front desk.
Processes cancellations and modifications and promptly relays this information to the front desk.
Understands the hotel's policy on guaranteed reservations and no-shows.
Processes advance deposits on reservations.
Tracks future room availabilities on the basis of reservations.
Helps develop room revenue and occupancy forecasts.
Prepares expected arrival list for front office use.
Assists in preregistration activities when appropriate.
Monitors advances deposit requirements.
Handles daily correspondence. Responds to inquires and makes reservations as needed.
Makes sure that files are kept up to date.
Maintains a clean and neat appearance and work area at all times.
Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees.
Walk around with the client and ensuring that they secure whatever services they are in need of.
Getting information about areas of interest in order to target more clients in particular seasons.
Making arrangements for clients travel programs.
To be aware of all front office procedures and assist with reception duties when required.
To be fully aware of and adhere to health and safety, fire and bomb threat procedures.
Willing to undertake any reasonable request made by management in any other areas of the house.

Configuring rates on the hotels property management system.

PREREQUISITES:

Education:
High school graduate or equivalent. Must speak, read. Write, and understand the primary language used in the workplace. Must be able to speak and understand the primary language used by the guests who visits the hotel.
Experience:
Previous hotel-related experience desired. Experience in Hotel software's and their functionalities.


Click Here To Apply



 

Receptionist - Fraser Suites Dubai - AED 2200+

Fraser Suites Dubai

Industry: Hotels Clubs and Spas

 

Department: Front Office/Rooms Division

 

Level: Entry level Freshers, Staff- Line level

 

Location: United Arab Emirates (UAE)

Salary Description: AED 2200+ Benefits

As part of the ‘first impressions’ team you will be responsible for welcoming guests to the hotel and extending the warmth of our hospitality. You will be naturally enthusiastic, possess a winning smile and display genuine care and understanding in all dealings.
To be considered for this position you must:
1. Possess high level proficiency in Opera and other related hotel computer applications
2. Be able to communicate effectively and clearly in English, both spoken and written
3. Able to work effectively under pressure and manage multiple tasks
4. Able to respond to guest special requests and complaints
5. Possess a professional outlook commensurate with a 5 star hotel environment
6. Possess a minimum 2 years previous experience in reception/cashiering in a 4/5 star hotel
Minimum qualifications:-
A formal qualification in hospitality supported by prior experience in an international standard hotel is essential. Candidates should demonstrate success and growth


CLICK HERE TO APPLY

Administration Assistant - APG International - Dubai - Salary:AED 2,500 per month

 

APG International

Title:

Administration Assistant

 

Employer:

APG International

 

Category:

Admin-Clerical

 

Salary:

AED 2,500 per month

 

Employment Type:

Full time

 

Expiry Date:

01.04.2015

 

 

Job Description:

Secretary / Admin. Assistant, Filipino / Indian female, with good English communication skills and good knowledge of computers, on husband's or transferable visa required.

Salary AED 2,500 P.M. all inclusive.

Duties:

Relieve management of administrative detail, all projects.

Coordinate work flow.

Update and chase delegated tasks to ensure progress to deadlines.

Take initiative in manager’s absence.

Keep projects on schedule.

Maintain procedures manual to ensure consistent performance of routines.

Compose correspondence/reports for own or manager’s signature.

Arrange essential mail in priority action order for boss.

Check deadlines on incoming requests and put preliminary work in play.

Process replies on own initiative or from bosses’ dictation or notes.

Research, draft or abstract reports

How to Apply:

Email: apginter@gmail.com

Deadline: 4^th January 2013