A Guest Relations Officer is responsible for managing the first impressions of our Guests. An ability to listen and respond to demanding Guest needs. Excellent leadership, interpersonal and communication skills. Accountable and resilient. Commitment to delivering a high levels of customer service
Ability to work under pressure
Flexibility to respond to a variety of different work situations
Previous experience in a customer service function or in a similar role
A passion for delivering an exceptional level of Guest service
High level of IT proficiency
•    Russian and German speaking
•    PMS Opera knowledge is essential
•    Previous hotel experience
•    Middle East experience is considered as advantageous